Your Cart is empty.

FAQs

1. Are your products authentic and genuine?

Yes 100% We stand by the authenticity of all our products.

2. Are all items in stock?

Yes. All the items featured on our website are in stock and ready to ship. If for some reason an item you purchased is not available (rarely bound to happen), you will be contacted within 3 days and a full refund will be given.

3. How do I place an order?

  • Start by creating an account.
  • Add your desired items to the cart.
  • Fill out the required fields like address, contact info, etc. and choose what methods of payment and shipping you'd prefer.
  • Click "Checkout" and Viola -you are done.

4. Can I change/cancel my order after I've already submitted it?

Yes, you may as long as the item has not been shipped. Once your shipping label has been created, you will not be able to change or cancel your order. Please send us an email mentioning your order no to contactus@beautytales.co.in.

5. How long before I receive my order?

Once, order has been successfully placed, order will be processed and shipped out in 1-2 working days. Please check Shipping Page for the delivery times and modes of shipping available.

6. What mode of payment do you accept?

We accept credit and debit cards. We also offer Cash On Delivery(COD) services to certain states. Please check Shipping page for more information.

7. What are your shipping policies?

Please refer to our Shipping page for more information.

8. Can I place an order over the phone?

We are currently not taking orders over the phone.

9. Do you accept returns and/or exchange?

Unfortunately, your orders are non-refundable/exchangeable. Please review your order carefully before submitting them.

10. What if I receive damaged/incorrect items?

Unfortunately, your orders are non-refundable/exchangeable. Please review your order carefully before submitting them.

Damaged Items: We do not offer refunds or returns. However, if your product arrives damaged we will look into the issue on a case by case basis.

  1. In order to do so, you MUST keep the original box and packaging and MUST submit a claim within 48 hours of receiving your products
  2. Claims must be submitted via email to contactus@beautytales.co.in Please e-mail us for details so you can submit 5 pictures of the item that arrive damaged.

Incorrect Items: WWe are humans too and sometime we do make mistake though the chances are extremely rare, we promise. Please let us know within 48 hours of receiving your package. We will send you the correct item ASAP and bear the cost of postage for you to return the incorrect item. The item has to be returned to us in the original condition unopened/unused.

11. What if the colour does not look the same as shown on your website?

We cannot guarantee the accuracy of the colour swatches shown on this website. Whilst every effort is made to either source or create the best possible makeup colour swatch, there are other variables such as the computer or device you are using to view the website. All computer monitors display colour slightly differently, and they are not generally colour-calibrated for faithful reproduction.This means that the swatch you are viewing will probably look different than a physical sample of the product. We urge you to research the item you are considering for purchase, many beauty blogs will do exhaustive reviews and will often have more information on the products.

12. Is there a showroom where I can visit?

Currently, we do not have a physical showroom.

13. Do you offer international shipping?

Currently, we do not accept international orders.